Returns & Exchanges

What is the process if I decide to return an item?

If you decide to return an item because you have changed your mind (within 3 days of receiving the item) I will refund the full purchase price of the item as soon as it is returned to me safely and undamaged. It must be returned unused and in the same condition that you received it. It must also be in the original packaging. If you submit your request after 3 days, I am unable to offer you a refund or exchange. You will need to pay for the return postage and unfortunately I will not be able to refund the initial shipping costs. Please contact me first before returning an item to confirm the return process.

What if my item has been damaged during delivery or is delayed/lost?

Damage: this is thankfully quite rare but if your item arrives and is broken or damaged please take a picture of the item and packaging (within 3 days of receiving the item) in order for me to be able to make a claim for the damage. I do my absolute best to ensure items are wrapped carefully and will always replace any damaged items. I accept responsibility for any items you receive that are damaged or defective. In these situations, I will offer you a full refund or exchange for any equally-priced item. If you wish to request a return or exchange for the above reasons, you must provide photographs of the damaged/defective/incorrect item.

Delay: on some occasions delivery takes longer than expected and I ask that you are patient enough to give an item one month before considering it lost. I obviously have no control over postal services and when items have to transfer between different postal services unexpected delays can occur.

CERAMICS

What do you mean by 'hand made'?

I make every item in my shop using hand building methods. This means I do not use a potter's wheel (the method we normally think of!), or prefabricated factory moulds. The benefit of this is that each item is truly unique and it also means I don't produce row upon row of completely identical items. There is guaranteed to be very slight variations between my pieces; I absolutely aim to produce pieces to work together as 'matching' sets, but there will of course be slight variations in the dimensions, the slightly imperfect shapes and even the glaze finish. Clay is a natural material, giving a naturally varied finish, which may affect the shade and natural speckles found in the clay body I use.

How quickly will my item be shipped?

As a general rule I will ship within 3-5 working days of receiving your order. If you need a particularly fast delivery then please contact me directly and I will confirm whether or not this is possible.

Are my items dishwasher safe?

In general I would always recommend hand washing for handmade items, however all of my work is stoneware, meaning it is fired to extremely high temperatures and can technically withstand a dishwasher, EXCEPT for items that have gold luster. If you have any doubts or concerns or predict extremely frequent washing or use particularly harsh detergents then hand washing may be a kinder option.

Can I use my item in the microwave?

All my items have been fired to stoneware temperatures of over 2000 degrees but this does not automatically make them safe in a microwave and therefore the decision to do so would not be based on a recommendation from myself. Anything with gold luster definitely CANNOT be allowed in the microwave.